Privacy Policy

Depending on how you interact with YellowBerrys, we may collect different types of information.

1.1 Information You Provide

When you contact us, request a demonstration, register for a service, submit an enquiry, apply for a position, or otherwise interact with us, we may collect information such as:

• Name
• Email address
• Phone number
• Company or organization name
• Job title
• Business information
• Account information
• Information provided through contact or enquiry forms
• Support requests and communications
• Any other information you voluntarily provide to us

Please do not provide sensitive personal information unless it is specifically required for the service and you are authorized to provide it.

1.2 Account and Product Information

When you use a YellowBerrys product or service, we may process information necessary to create and manage your account and provide the requested functionality.

Depending on the product, this may include:

• Account and profile information
• Business or organization information
• User preferences
• Product configuration
• Transaction or subscription information
• Information submitted or generated through the product
• Product usage information

The information collected may differ between products.

1.3 Information Collected Automatically

When you visit our website or use our services, certain technical information may be collected automatically, where applicable, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages or screens visited
• Referring website
• Date and time of access
• Usage and diagnostic information
• Log information
• Cookies and similar technologies

This information helps us operate, secure and improve our website and services.

We may use information we collect for purposes including:

• Providing and operating our products and services
• Creating and managing user accounts
• Responding to enquiries and requests
• Providing customer and technical support
• Processing transactions and subscriptions
• Communicating important service updates
• Improving our website, products and services
• Understanding how our services are used
• Detecting, preventing and addressing security issues, fraud or misuse
• Maintaining and improving the reliability of our systems
• Developing new products, features and services
• Providing integrations requested by customers
• Sending marketing communications where permitted by applicable law
• Complying with legal and regulatory obligations

We will use personal information for purposes that are reasonably related to the purpose for which it was collected or otherwise permitted by applicable law.

YellowBerrys develops and provides technology solutions that may include artificial intelligence, automation, intelligent workflows and AI-assisted functionality.

Depending on the product or service, information may be processed to:

• Provide AI-powered features
• Automate business processes
• Generate recommendations or insights
• Process documents or other information
• Support intelligent workflows
• Provide AI-assisted functionality
• Improve the operation, security and reliability of relevant services

The use of AI and automation varies by product.

Where third-party AI or technology providers are used to provide a particular feature, information may be processed by those providers as necessary to deliver that functionality and subject to applicable agreements and safeguards.

YellowBerrys does not claim that customer information is used to train third-party or foundation AI models unless this is expressly communicated for the relevant service.

Users should review important AI-generated information before relying on it for business, financial, legal, operational or other consequential decisions.

YellowBerrys may use cookies and similar technologies to operate and improve our website and services.

Cookies may be used for purposes such as:

• Essential website functionality
• Remembering preferences
• Authentication and security
• Understanding website usage
• Analytics and performance
• Improving user experience
• Marketing or advertising, where applicable

With your consent, we use Microsoft Clarity to understand how visitors use the YellowBerrys website and to improve its usability. Clarity may collect technical information, pages visited, clicks, scrolling and other interaction data, and may use session recordings and heatmaps with privacy protections.

Clarity may set first-party cookies such as _clck and _clsk, as well as Microsoft third-party cookies depending on your browser and configuration. For more information, see Microsoft's Clarity cookie documentation.

Clarity is not loaded on our private SEO reporting console. You can reject analytics when prompted or revisit Cookie settings in the footer to change your choice. If you reject analytics, Clarity is not loaded for your visit.

You can also control or disable certain cookies through your browser settings or any cookie-management tools provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

Certain YellowBerrys products and services may integrate with Meta platforms, including Facebook, Instagram and WhatsApp, where such integrations are enabled or requested by a customer.

These integrations may allow businesses to connect their Meta accounts with YellowBerrys services and use functionality such as business communications, messaging, automation or other authorized features.

Information Received Through Meta

When a customer connects a Meta account to a YellowBerrys service, we may receive information made available through the relevant Meta APIs and the permissions authorized by the customer.

Depending on the specific integration, this may include:

• Account or business identifiers
• Page or business information
• Profile information
• Contact information
• Messages or conversations
• Conversation metadata
• Media or attachments
• Information associated with a connected business account
• Other information made available through the permissions granted to the integration

The information accessible to YellowBerrys depends on the specific Meta integration and permissions authorized by the customer.

We do not request or access information beyond what is necessary for the functionality being provided.

How Meta Information Is Used

Information received through Meta integrations may be used to:

• Provide the requested integration
• Facilitate business communications
• Send or receive authorized messages
• Support customer workflows
• Provide automation functionality
• Provide customer support
• Maintain security and troubleshoot integration issues
• Operate and improve the relevant YellowBerrys service

We do not sell personal information obtained through Meta integrations.

Meta's Independent Privacy Practices

Meta independently operates its platforms and services.

Your use of Facebook, Instagram and WhatsApp is also subject to Meta's applicable terms, policies and privacy practices.

YellowBerrys does not control how Meta independently processes information on its own platforms.

We may share information when reasonably necessary to provide, operate, secure or improve our services.

This may include sharing information with:

Service Providers

Third-party providers that support our operations, such as:

• Cloud and hosting providers
• Infrastructure providers
• Communication providers
• Payment providers
• Analytics providers
• Security providers
• AI or technology providers
• Customer support providers

These providers may access information only as reasonably necessary to perform services on our behalf.

Business Integrations

Where you request or authorize an integration with a third-party platform, we may share or exchange information necessary to provide that integration.

Legal and Regulatory Requirements

We may disclose information where required to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights or property
• Protect the safety of users or others
• Investigate fraud, security incidents or misuse

Business Transfers

If YellowBerrys is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Depending on the service, these measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Secure infrastructure
• Monitoring and logging
• Security controls
• Backup and recovery mechanisms
• Vendor and service-provider controls

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining accounts
• Supporting customers
• Meeting legal or regulatory obligations
• Resolving disputes
• Enforcing agreements
• Maintaining security
• Protecting our legitimate business interests

Actual retention periods may vary depending on the type of information, the service involved and applicable legal requirements.

YellowBerrys and its service providers may operate in different countries.

As a result, your information may be processed or stored in a country other than the country in which you are located.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To exercise applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or contractual limitations.

Where permitted by applicable law, YellowBerrys may send information about our products, services, updates or other relevant business communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us.

Even if you opt out of marketing communications, we may continue to send essential service-related communications, such as account, security or transaction-related messages.

Our website and products may contain links to third-party websites, platforms or services.

These may include:

• Meta platforms
• Payment providers
• Integration partners
• Product-specific services
• Other external websites

Third-party services operate under their own terms and privacy policies.

YellowBerrys is not responsible for the privacy practices, content or security of third-party websites or services that we do not control.

Our services are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Technology
• Business practices
• Legal or regulatory requirements
• Third-party integrations

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

For privacy-related requests, please include sufficient information for us to understand and process your request.

If you would like to request deletion of personal information associated with your YellowBerrys account or an authorized third-party integration, please contact us at:

admin@yellowberrys.com

We may need to verify your identity or account ownership before processing the request.

Certain information may need to be retained where required by law, for legitimate business purposes, security, fraud prevention, dispute resolution or other lawful purposes.