Terms & Conditions

YellowBerrys is a technology and software product company that develops and provides software products, SaaS platforms, technology solutions, AI-powered solutions, automation services and related services.

Our products may include solutions for industries such as hospitality, sports and academies, business management and other sectors.

We may introduce, modify, suspend or discontinue products, features or services from time to time.

You may use the YellowBerrys website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Introduce malware, viruses or other harmful code
• Attempt to reverse engineer or circumvent security controls
• Scrape or collect information through automated means without authorization
• Misrepresent your identity or affiliation
• Use the website to infringe the rights of others
• Use our services in a manner that could damage, disable or impair our systems

We reserve the right to restrict or suspend access where we reasonably believe that these Terms have been violated or that continued access creates a security, legal or operational risk.

YellowBerrys provides a range of software products and technology services.

These may include:

YellowBerrys PMS

A hospitality and property management platform designed to support hotel operations and related business processes.

CricApp

A cricket academy management platform designed to support academies, coaches, players and parents.

YellowBerrys CRM

A customer relationship and business management platform.

Technology Services

YellowBerrys may also provide:

• Custom software development
• SaaS product development
• AI and automation
• System integration
• Cloud and infrastructure services
• Technology consulting
• Software modernization
• Other technology services

The features, functionality, availability and pricing of individual products may vary.

Certain YellowBerrys products may have additional terms, subscription agreements, order forms, service agreements or other contractual documents.

If product-specific terms conflict with these Terms, the product-specific terms will apply to the extent of the conflict for that particular product or service.

Customers should review the applicable product documentation and agreements before using paid or business-critical services.

Certain YellowBerrys products may require you to create an account.

You are responsible for:

• Providing accurate information
• Maintaining the confidentiality of your login credentials
• Protecting access to your account
• Ensuring that authorized users access your account appropriately
• Notifying us of suspected unauthorized access
• Ensuring that activities performed through your account comply with these Terms

You are responsible for activity occurring through your account unless the activity resulted from circumstances outside your reasonable control.

We may suspend or restrict accounts where reasonably necessary for security, legal, compliance or operational reasons.

When you use a YellowBerrys product or service, you may provide or upload information, records, documents, customer information, business information or other content ("Customer Data").

You retain your rights in Customer Data, subject to the rights necessary for YellowBerrys to provide the applicable service.

You authorize YellowBerrys to process Customer Data as reasonably necessary to:

• Provide the requested service
• Operate and maintain the platform
• Provide customer support
• Perform authorized integrations
• Maintain security
• Prevent fraud or misuse
• Provide AI or automation functionality where enabled
• Comply with legal obligations

You are responsible for ensuring that you have the appropriate rights, permissions and lawful basis to provide Customer Data to YellowBerrys.

Customers using YellowBerrys products are responsible for:

• Using the services lawfully
• Providing accurate information
• Obtaining required permissions and consents
• Protecting user credentials
• Managing authorized users
• Ensuring appropriate use of customer data
• Complying with applicable privacy and data-protection laws
• Maintaining appropriate internal security controls
• Reviewing important outputs generated by automated or AI-powered features

YellowBerrys is not responsible for a customer's failure to obtain required permissions or comply with laws applicable to the customer's business.

You must not use YellowBerrys products or services to:

• Conduct unlawful activities
• Commit fraud or facilitate fraudulent activity
• Infringe intellectual property or other rights
• Distribute malware or malicious code
• Attempt unauthorized access to systems or accounts
• Circumvent security mechanisms
• Interfere with service availability
• Conduct unauthorized security testing
• Abuse APIs or integrations
• Collect personal information unlawfully
• Send unsolicited or unlawful communications
• Use the service to harm, harass or deceive others
• Violate applicable laws or regulations

We may take reasonable action, including suspension or termination, if we identify prohibited or abusive use.

Unless otherwise stated, the YellowBerrys website, products, software, designs, logos, trademarks, documentation, text, graphics and other materials are owned by or licensed to YellowBerrys.

Nothing in these Terms transfers ownership of YellowBerrys intellectual property to you.

Subject to applicable agreements, customers receive only the rights necessary to access and use the relevant product or service.

You may not:

• Copy or reproduce our software without authorization
• Modify or create derivative works of our proprietary software
• Reverse engineer or decompile our software except where permitted by applicable law
• Remove proprietary notices
• Use YellowBerrys trademarks without authorization
• Resell or redistribute our services without permission

If you provide suggestions, ideas, recommendations or feedback regarding our products or services, you agree that YellowBerrys may use such feedback to improve its products and services without creating an obligation to compensate you, unless otherwise agreed.

You retain ownership of your Customer Data and other content that you provide, subject to the rights granted to YellowBerrys to operate the applicable service.

Some YellowBerrys products and services may include artificial intelligence, machine learning, automation, AI-assisted development, intelligent workflows or other automated functionality.

AI-generated or automated results may not always be accurate, complete or suitable for a particular purpose.

You are responsible for reviewing important outputs before relying on them, particularly where they may affect:

• Financial decisions
• Legal decisions
• Employment decisions
• Medical or health-related decisions
• Safety
• Business-critical operations
• Customer communications

YellowBerrys does not guarantee that AI-generated content or recommendations will always be accurate or error-free.

Where third-party AI or technology providers are used, their applicable terms and policies may also apply.

YellowBerrys may use AI-assisted development tools and automation internally to accelerate software development, testing, documentation, analysis and delivery.

The use of AI-assisted development does not change YellowBerrys' responsibility to apply appropriate engineering, security and quality practices.

Where a customer engages YellowBerrys to develop software, the ownership, licensing and delivery terms for the resulting software will be governed by the applicable customer agreement or statement of work.

YellowBerrys products may integrate with third-party platforms and services.

These may include:

• Meta platforms
• Cloud providers
• Payment providers
• Communication platforms
• Analytics providers
• AI providers
• Integration services
• Other third-party technology platforms

Third-party services may have their own terms, policies, availability limitations and requirements.

Your use of a third-party service through a YellowBerrys integration may therefore be subject to both these Terms and the third party's applicable terms.

YellowBerrys is not responsible for third-party services that it does not control.

Certain YellowBerrys products may integrate with Meta platforms, including Facebook, Instagram and WhatsApp.

Where you connect a Meta account to a YellowBerrys service:

• You authorize the relevant integration according to the permissions you grant.
• You must have the authority to connect the relevant account or business.
• You must comply with applicable Meta policies and requirements.
• The functionality available through the integration depends on the permissions and APIs made available by Meta.
• YellowBerrys may restrict or disable an integration where reasonably necessary for security, compliance or technical reasons.

Meta independently operates its platforms and services.

Your use of Meta services remains subject to the applicable Meta terms, policies and requirements.

Certain YellowBerrys products and services may require payment or subscription fees.

Where applicable, pricing, billing frequency, taxes, renewal, cancellation, refunds and other commercial terms will be provided through the applicable product, subscription plan, order form or customer agreement.

You agree to provide accurate billing information and authorize applicable payment providers to process charges.

If a payment fails or remains outstanding, access to certain paid services may be restricted or suspended in accordance with the applicable agreement.

Where YellowBerrys offers a free trial, promotional period or other limited offer, additional conditions may apply.

We reserve the right to modify or discontinue promotional offers at any time, subject to applicable contractual obligations.

Unless otherwise stated, promotional offers do not create a continuing right to receive the same pricing or benefits.

We aim to provide reliable and continuously improving services.

However, we do not guarantee that our website or products will always be:

• Available
• Uninterrupted
• Error-free
• Completely secure
• Free from defects

Services may occasionally be affected by:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Internet or network problems
• Third-party services
• Security incidents
• Events beyond our reasonable control

We may modify or update features as part of ongoing product development.

We may periodically release:

• Bug fixes
• Security updates
• Feature enhancements
• Performance improvements
• New functionality
• Product updates

Certain updates may be required to maintain security, compatibility or service functionality.

We may modify, replace or discontinue features where reasonably necessary.

We implement reasonable technical and organizational measures designed to protect our systems and information.

However, no technology system can be guaranteed to be completely secure.

Customers are responsible for maintaining appropriate security practices for their own accounts, devices, users and data.

You should notify YellowBerrys promptly if you become aware of suspected unauthorized access or security issues involving our services.

Where YellowBerrys and a customer exchange confidential information, the parties may be subject to separate confidentiality obligations or agreements.

Information that is publicly available, independently developed, lawfully obtained from another source or required to be disclosed by law may not be considered confidential solely because it was shared between the parties.

Your use of YellowBerrys services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

The Privacy Policy forms part of these Terms where applicable.

The YellowBerrys website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement.

YellowBerrys does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

To the maximum extent permitted by applicable law, YellowBerrys provides its website and services on an "as available" and "as provided" basis, subject to applicable agreements.

We do not guarantee that:

• The website or services will always be available
• Services will be uninterrupted
• Software will be completely error-free
• AI-generated results will always be accurate
• Information provided through the website will always be complete or current
• Third-party integrations will always remain available

Nothing in these Terms excludes or limits rights or protections that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, YellowBerrys will not be responsible for indirect, incidental, special, consequential or punitive losses arising from your use of our website or services.

This may include, where legally permitted, loss of:

• Profits
• Revenue
• Business opportunities
• Data
• Goodwill
• Expected savings

Any specific limitation or liability cap applicable to a paid product or service may be established in the relevant customer agreement, subscription terms or statement of work.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold YellowBerrys and its representatives harmless from claims, losses, liabilities and reasonable expenses arising from:

• Your misuse of our services
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of third-party rights
• Unauthorized use of your account
• Content or data that you provide unlawfully

This section does not apply to the extent that the relevant claim results from YellowBerrys' own unlawful conduct or obligations that cannot legally be transferred to you.

YellowBerrys may suspend or terminate access to a service where reasonably necessary due to:

• Violation of these Terms
• Security risks
• Fraudulent or unlawful activity
• Non-payment
• Abuse of the service
• Legal or regulatory requirements
• Material risks to YellowBerrys or other users

Where reasonably possible, we may provide notice before suspension or termination.

Termination of access does not necessarily eliminate obligations that by their nature should continue after termination.

Upon termination:

• Your right to access the relevant service may end.
• Certain Customer Data may be handled according to the applicable product agreement and Privacy Policy.
• Outstanding payment obligations may remain due.
• Provisions relating to intellectual property, confidentiality, liability, disputes and other continuing obligations may remain in effect.

Specific data export or deletion rights may be governed by the applicable product or customer agreement.

We may update these Terms from time to time to reflect:

• Changes to our products
• New services
• Technology changes
• Legal or regulatory requirements
• Changes in business practices

When we make material changes, we may provide notice through the website, product or other appropriate communication channels.

The updated Terms will include a revised "Last Updated" date.

Your continued use of the applicable services after the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.

These Terms shall be governed by the applicable laws specified in the relevant customer agreement or, where no separate agreement applies:

[INSERT APPROVED GOVERNING LAW AND JURISDICTION]

Any disputes shall be handled in accordance with the applicable jurisdiction and dispute-resolution requirements.

This section should be finalized and approved by YellowBerrys' legal counsel before publication.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in effect.

These Terms, together with applicable product-specific terms, agreements, policies and other contractual documents referenced herein, constitute the applicable agreement governing your use of the relevant YellowBerrys services.

Where a separate written agreement exists between YellowBerrys and a customer, that agreement will govern to the extent of any conflict.

If you have questions about these Terms & Conditions, our products or our services, please contact us:

We will make reasonable efforts to respond to enquiries in a timely manner.